Accessibility

The City of Orillia is committed to developing, implementing, maintaining, and enhancing accessibility in the areas of information and communications, employment, and transportation for all residents with disabilities, in a manner that:

  • Respects the individuals' dignity and independence;
  • Provides an equal opportunity to utilize, and benefit from, the City's goods and services; and
  • Allows persons with disabilities to benefit from the same goods and services at the same time, and location, as all other residents. 

Provincial Legislation

The Ontarians with Disabilities Act, 2001 (ODA), states that every municipality having a minimum population of 10,000 shall establish an Accessibility Advisory Committee.

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA), is a law that provides for specific standards of accessibility and the means to regulate and enforce them. The standards provide the details to help meet the goals of the AODA. The AODA is the foundation on which the standards are built.

The purpose of the accessibility standards is to move organizations in Ontario forward on accessibility. The standards set requirements in a number of key areas and will be reviewed at least every five years. New requirements may be added. Ontario will move step by step towards accessibility that is widespread and commonplace. The goal is to make the Province of Ontario completely accessible by 2025.

Businesses and organizations set out in the AODA that provide goods and services to people in Ontario must meet certain accessibility standards in five important areas of our lives.

Integrated Accessibility Standards Regulation 191/11

The Integrated Accessibility Standards Regulation IASR is being phased in between now and 2021.

  • Customer Service - To help remove barriers for people with disabilities so they can access goods, services or facilities.
  • Transportation - To make it easier for everyone to travel in the province.
  • Employment - To help make hiring and employee support practices more accessible.
  • Information and Communications - To help organizations make their information accessible to people with disabilities.
  • Design of Public Spaces - To help organizations make new and redevelop outdoor public areas accessible.

City of Orillia 2023-2028 Accessibility Plan - adopted December 11, 2023

2024 Updates are now incorporated into the plan linked above.  

2025 Updates are now incorporated into the plan linked above.

Integrated Accessibility Standards Policy (City Policy 1.14.1.2.)

Individual Accommodation Plan Policy (City Policy 5.1.6.1.)

Recruitment, Communications, Career Development Policy (City Policy 5.1.6.2.)

Non-Occupational Return to Work Disability Related Policy (City Policy 5.1.6.3.)

City of Orillia's Corporate Policy Manual - complete and up-to-date manual available at: Orillia CivicWeb Portal.

Are you planning an indoor or outdoor event? Check out these two helpful guides on how to make it accessible:

Fill out our Customer Service Feedback Form if you have any concerns or suggestions for staff.

We attempt to make our website documents Accessible however, some of these documents may not completely meet the AODA Accessibility requirements. If you require assistance or communication support, please contact 705-325-1311 or e-mail us.

For more information about the Province's accessibility legislation and these standards, please visit Making Ontario Accessible.

Contact Us

Orillia Recreation Centre
255 West St S.
Orillia ON L3V 5G9
Contact: 705-325-4386
Email: recreation@orillia.ca

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